Customer Service

Shipping information

Same day international shipping

The Online Star Register offers you worldwide shipping. On working days, your OSR Gift Pack orders will be shipped the same day. If you’d like to have the gift pack delivered on a specific date, you can select the date on our order form.

Please make sure that the address you’re using is correct. After ordering, you can check the confirmation email. If you find a mistake, please login to your customer account with your personal e-mail address and password, which are included in the confirmation email. After logging into your account, you can make changes to your order.

FREE shipping through regular post

Our regular shipping option is completely FREE! The OSR Gift Pack fits in your mailbox, so you won’t even have to be at home in order to receive the package. Regular postal services don’t offer an exact date of delivery, delivery times, or track and trace. The delivery date you choose on the order form is a target date, which gets completed 95% of the time. To view the average delivery times in each country, please view this sheet (PDF).

Super-fast shipping with UPS

If you’d like to receive your gift pack, guaranteed, within 48 hours, then you can opt for shipping with UPS. This option comes with extra costs, depending on the country you are shipping to. In countries where the regular post is less reliable, UPS shipping is highly recommended. Track and trace is also included.

Instant delivery of the Online Star Gift

Need a last-minute gift? Then order the Online Star Gift, a fully personalized digital gift that is instantly delivered to you.