Customer Service

Return policy

Thank you for your registration in the Online Star Register! Your satisfaction is our number one priority. If you’re not completely satisfied with your order for any reason, we would be happy to work with you until we are able to resolve the issue.

Contact us

If you’d like to return your OSR Gift Pack, the Online Star Gift, or OSR Gift Card, please contact help@osr.org. Please make sure to include your registration code and the reason for your return in the email. Upon receiving your request, we’ll send you the return instructions.

Returns

After naming a star with OSR, you have 14 calendar days to cancel the registration. Depending on your wishes, your order can be exchanged, or the order amount can be refunded.

The OSR Gift Pack or OSR Gift Card should be returned in full, unused, and in its delivery state. The shipping costs for returns are at your expense.

Refunds

After we approve the return of your OSR Gift Pack or OSR Gift Card, the order amount will be refunded, if you haven’t opted for an exchange. Processing of the refund can take a couple of days. In some cases it might take longer, depending on your credit card’s policies.